Frequently Asked Questions

Can I return the order?
Of course, no matter the reason, you can return the items you received within 30 days of receiving them. After this period, we won't accept returns anymore. Read more in our Return and Refund Policy.

How long will it take to process the refund?
Refunds are typically processed within 10 days of receiving the items.

Can I cancel my order?
Yes, to cancel your order, contact us at customerservice@allisonarch.store as soon as possible. Cancellations cannot be processed once the order has been processed or shipped.

How much do you charge for shipping?
We offer free shipping for all orders within all the states in the United States. Read more details in our Shipping Policy.

The size is not right, can I exchange an item?
Yes you can, it is very simple to do. Just contact us at customerservice@allisonarch.store and we will guide you through the process. Just bear in mind that exchanges can only be done within 30 days of receiving the original item, and the item must be unused, unwashed and with all the tags still attached.

Contact Information

We’re here to help. Reach us anytime during our service hours.

Email: customerservice@allisonarch.store
Phone Number: +1 201-897-9318
Contact Page: visit here
FAQ Page: visit here

Customer Service Hours (PST Los Angeles): 
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

We do our best to reply to all emails within 24 hours.

Business Information

Allison arch (owned by Elegance Technologies Limited)

Company Number: 76973902
D-U-N-S Number: 765205579

Address: 
Room C 7/F, World Trust Tower, 50 Stanley St
Central 0000
Hong Kong