Shipping Policy

Essential Information:

Order Cut-Off Time: 2:00 PM EDT
Processing Time: 1 - 2 working days (Monday - Friday)
Delivery Time: 4 - 7 working days (Monday - Friday)
Free Shipping: Available for all orders within all the states in the United States (including Alaska and Hawaii)

Shipping Process
After placing your order, you’ll receive a confirmation email indicating that processing has begun. This normally takes us 1 - 2 working days (Monday - Friday). If you place your order before 2:00 PM EDT, we will start working on it the same day. After that your order will be shipped, and you’ll receive tracking details via email. Delivery usually takes 4 - 7 working days (Monday - Friday). We are pleased to offer free shipping on all orders within the United States, including Alaska and Hawaii.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Unfortunately this can sometimes happen. Please take photos of the issue and send them to customerservice@allisonarch.store. We’ll quickly review the matter and arrange for a replacement.

Potential Delays
Due to many different reasons, delays may occur due. If your order hasn’t arrived within maximum timeframe, please allow an extra 3 working days (Monday - Friday) before contacting us. If it still hasn’t arrived, reach out to us at customerservice@allisonarch.store, and we’ll look into it.

Order Cancellations
To cancel your order, contact us at customerservice@allisonarch.store as soon as possible. Cancellations cannot be processed once the order has been processed or shipped.

Business Information
Allison Arch is operated by Elegance Technologies Limited, a company registered in Hong Kong.

Company Number: 76973902
DUNS Number: 765205579

Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street
Central

Customer Services Hours:
Monday - Friday: 9:00 AM - 5:00 PM EDT

Email: customerservice@allisonarch.store
Phone Number: +19176727395