Shipping and delivery policy
Hey there, fashion lovers! Welcome to Allison Arch, where we’re all about bringing you the latest trends with a sprinkle of charm. Here’s everything you need to know about how we handle shipping.
Shipping costs
We charge a flat fee of $4.99 for shipping in the US.
Order confirmation
Once you place your order, you’ll receive a confirmation email from us right away. If you don’t see it in your inbox, don’t forget to check that pesky spam folder! Need help? Just reach out to us at customerservice@allisonarch.store.
Order tracking
Once your order has been processed and prepared, it will be shipped to you and you will receive an email with a tracking code that you can enter here to see where your package is.
Order cutoff time
To get your fabulous finds to you as quickly as possible, place your order by 5:00 PM (Eastern Time, ET).
Handling time
We’ll work our magic and process your order within 1 - 2 business days (Monday to Saturday) so you can start showing off your new style ASAP!
Transit time
Once your order is on its way, you can expect it to arrive within 4 - 7 business days (Monday to Saturday).
Delivery time
The delivery time is the handling time plus the transit time. The delivery time is 6 - 11 business days (Monday to Saturday)
Damaged or incorrect orders
Oops! If your order arrives damaged or if we accidentally sent you the wrong item, we’re here to help. Just email us at customerservice@allisonarch.store with a picture of the issue, and we’ll get it sorted out for you in no time.
Order delays
While we do our best to ensure everything arrives on time, sometimes life gets in the way. If your order is delayed, we’ll keep you updated every step of the way.
Order cancellations
If you need to cancel your order, just shoot us an email at customerservice@allisonarch.store before it ships, and we’ll take care of it.
Thanks for shopping with Allison Arch! We can’t wait for you to strut your stuff in your new goodies!
Business information:
Company name: Allison Arch
Business address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 0000, Hong Kong
Company registration number: 76973902
Business Hours (Eastern Time, ET):
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM to 3:00 PM
Sunday: closed
Customer service e-mail: customerservice@allisonarch.store
Customer service phone number: +1 (929) 949-2740