Shipping Policy

Essential Information:

  • Order Cut-Off Time: 2:00 PST Los Angeles
  • Processing Time: 1 - 2 working days (Monday - Friday)
  • Delivery Time: 4 - 7 working days (Monday - Friday)
  • Free Shipping: Available for all orders within all the states in the United States (including Alaska and Hawaii)

Shipping Process
After placing your order, you’ll receive a confirmation email indicating that processing has begun. This normally takes us 1 - 2 working days (Monday - Friday). If you place your order before 2:00 PM PST Los Angeles, we will start working on it the same day. After that your order will be shipped, and you’ll receive tracking details via email. Delivery usually takes 4 - 7 working days (Monday - Friday). We are pleased to offer free shipping on all orders within the United States, including Alaska and Hawaii.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Unfortunately this can sometimes happen. Please take photos of the issue and send them to customerservice@allisonarch.store. We’ll quickly review the matter and arrange for a replacement.

Potential Delays
Due to many different reasons, delays may occur due. If your order hasn’t arrived within maximum timeframe, please allow an extra 3 working days (Monday - Friday) before contacting us. If it still hasn’t arrived, reach out to us at customerservice@allisonarch.store, and we’ll look into it.

Order Cancellations
To cancel your order, contact us at customerservice@allisonarch.store as soon as possible. Cancellations cannot be processed once the order has been processed or shipped.

Contact Information

We’re here to help. Reach us anytime during our service hours.

Email: customerservice@allisonarch.store
Phone Number: +1 201-897-9318
Contact Page: visit here
FAQ Page: visit here

Customer Service Hours (PST Los Angeles): 
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

We do our best to reply to all emails within 24 hours.

Business Information

Allison arch (owned by Elegance Technologies Limited)

Company Number: 76973902
D-U-N-S Number: 765205579

Address: 
Room C 7/F, World Trust Tower, 50 Stanley St
Central 0000
Hong Kong